Privacy Policy
Last updated: January 2026
1. Introduction
Canopy Nexus Ltd, trading as LatencyHawk, is committed to protecting your privacy. We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.
2. Our Commitment to Your Privacy
We do not sell, trade, or otherwise transfer your personal information to third parties. We practise minimal data collection, gathering only the information necessary to deliver and improve our services.
3. Information We Collect
Account Information
When you create an account, we collect your email address, name, company name (optional), and a securely encrypted password.
Payment Information
Payments are processed by third-party payment providers. We do not store your full payment details — only essential billing information such as the last four digits of your card and your billing address.
Usage Data
We track the number of monitoring checks and API requests made by your account for billing and rate-limiting purposes. We do not log the content of your monitored endpoints.
4. Analytics
Marketing Website
We use Google Analytics on latencyhawk.com to understand visitor behaviour, including pages visited, referral sources, geographic location, and device information. You can opt out using Google's opt-out tool.
Dashboard and API
We do not use Google Analytics or any third-party tracking on our dashboard or API.
5. How We Use Your Information
We use your information to provide and maintain the service, process transactions, send service-related communications, respond to support requests, analyse usage patterns to improve the service, and prevent fraud and abuse.
6. Data Sharing and Disclosure
We may share information with trusted service providers operating under confidentiality agreements, when required by law or legal process, to protect our rights and safety, or in connection with a business transfer (such as a merger or acquisition), in which case you will be notified.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit and at rest, regular security assessments, and strict access controls.
8. Data Retention
We retain your personal data for as long as your account is active. Upon account closure, your data will be deleted or anonymised within 90 days, except where we are required by law to retain it for longer.
9. Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data, restrict or object to processing, request data portability, and withdraw consent at any time. To exercise any of these rights, please contact us at privacy@latencyhawk.com.
10. Cookies
We use essential cookies to enable core functionality of the service. On our marketing website, we use analytics cookies to support Google Analytics. You can manage cookie preferences through your browser settings.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@latencyhawk.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.